Returns & Refunds
If you change your mind about your purchase, please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. We will offer you a refund which will exclude postage costs. Please allow up to 14 days for this to be processed from the day you return the products. Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
We do not offer refunds or exchanges on sale and discounted items.
PLEASE NOTE REFUNDS CAN NOT BE OFFERED IN OUR STORES FOR ORDERS TAKEN ON THE WEBSITE.
Returns can only be carried out if you return your order to Customer Services at the below returns address.
If you have any issues with returning your items please email virsamenswear@gmail.com quoting your order number, name, items you wish to return and reason for return.
RETURNS ADDRESS
All mailed returns should be sent to the following address:
Virsa Menswear
30 Neild Street
Oldham
OL8 1QG
RETURN DELIVERY CHARGES
Unfortunately, we do not offer free returns. When returning unwanted items, you will be liable for the cost of posting it back to us. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
EXCHANGES
We currently do not offer exchanges, so customers will need to follow all the steps to return and place a new order via the website.
FAULTY/INCORRECT ITEMS
In the unfortunate event that you receive a faulty or incorrect item, then you will need to contact us within 3 days of receipt and await a reply before the item is returned to us in an unworn/unused condition, in its original packaging.
LATE RETURNS
If your items are returned to us outside of the 14 day period, we will be unable to provide you with a refund. The item/s will incur a return postage charge, otherwise they shall be disposed of and no refund issued.
REFUNDS
We will notify you once we’ve received and inspected our return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. It can take some time for the bank or card company to process and post the refund to your account. Merchant processing times do vary, and we do not have any control over this. If more than 20 days have passed since we approved your return, please contact us at virsamenswear@gmail.com If your card has expired or been replaced for any reason, the refund can still be issued to the original details, as they are all linked to the same account. If you close the account, then this is different. If you have paid for an order in a currency other than Pounds Sterling your, refund will be issued in your local currency at your bank or card issuer’s exchange rate. Please note that the shipping costs are not refunded.
EU COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 4 days, for any reason and without a justification. As above, your return item must be in the same condition they you received it, unworn or unused, with tags and/or barcode stickers, and in its original packaging.